Shipping Policy
We aim to get every order out as quickly as possible.
Jeds Peds has grown far beyond what we ever expected — but behind the scenes, order processing is still handled by one person at one time. Because of that, we ask for a little patience.
Processing Times
Once your order is placed, please allow up to 7 days to receive your dispatch notification. If there’s ever a significant delay beyond this, we’ll contact you directly.
The only exception to this is anything pre-built or painted. Pre builds can take up to 31 days, painted items are completed properly — drying times vary and can’t be rushed.
Order Updates
You will receive:
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An order confirmation email when your order is placed
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A dispatch email once your order has been shipped
Once you receive your dispatch email, your order is on its way.
Delivery Methods
We use a mix of carriers to get your order to you quickly and reliably.
Orders are sent via either:
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Royal Mail
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DPD
This is chosen based on the size and value of your order.
Royal Mail Deliveries
Royal Mail orders are sent via standard postal services.
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Delivery times can vary
DPD Inland Deliveries
If your order is sent via DPD, you’ll receive tracking details by email (and sometimes SMS).
Please keep an eye on these notifications — you may be asked to:
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Choose a delivery time
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Set a safe place
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Reschedule delivery
If your order is sent by DPD, and for any reason something goes wrong, we only have 14 days to open a case with them. Therefore, it is imperative you ensure you insert the correct contact details on the order, and engage with any communication from DPD about its delivery.
If you contact me after 14 days to say you haven’t received the parcel, there is nothing I can do to locate it or replace it.
International Orders
International delivery by DPD typically takes 1-2 weeks, depending on destination and local postal handling. Shipments are routinely sent by DPD but other delivery companies may be used at my discretion.
Tracking
Tracking is usually available when DPD is used. Once the parcel enters the destination country, local postal authorities may take over final delivery and continue the tracking process.
Customs & Import Charges
Customs duties, VAT, or import fees are the responsibility of the customer.
The handler will contact you by email promptly once the parcel is input on their system. There will be a 'pay by date' on the email. This is a strict date.
If these charges are not paid within the timeframe demanded by the handler, the parcel will be returned to the sender. The courier still charges for the international movement of the parcel, and also to return it to me, therefore shipping costs are non‑refundable.
Your parcel can be resent but there will be a re-shipping fee.
Delivery Issues & Timeframes
If your order has not arrived 10 days after the shipping notification, you must contact me so I can raise an investigation with DPD.
DPD require notification within this timeframe to open a case. DPD are very strict with their time limits and if a case isnt opened in time they will actually do nothing. So it's imperative you email me so I can open this with them. If we are too late, there is nothing that I can do about your parcel.
Delays & Lost Items
While delays are rare, they can happen.
We are bound by the delivery provider’s claims process, which means:
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Items must be officially declared lost before replacements can be sent
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Once confirmed, we will send a replacement without delay
If your order seems unusually delayed, please contact us — we’ll always help where we can.
A Quick Note
Every message we answer takes time away from packing orders. Whilst I would love to say this is an amazon style warehouse facility with AI robots’ laser focused on shipping orders via drones, I can't!
If you can allow the stated processing time before getting in touch, it helps us get everyone’s orders out faster — including yours.
We really appreciate your support and patience.